Return & Refund Policy

At My Store, we are committed to ensuring your satisfaction with your purchase of OOFOS recovery footwear and related products. Please read the following guidelines carefully to understand our return, refund, and cancellation practices.

Return Eligibility and Conditions

You may request a return within 30 calendar days of receiving your order. To qualify for a full refund, items must meet all the following criteria:

Unused and in brand new condition
Undamaged and undiminished in quality
Returned with original packaging, whenever possible

Items that do not meet these standards, or that show signs of wear or damage, cannot be refunded.

Non-Returnable Items

Returns cannot be processed for the following:

Customized or made-to-order products
Digital products and downloadable files
Gift cards and promotional rewards
Clearance or final sale items
Products damaged after delivery due to customer misuse

How to Request a Return

To initiate a return, please contact us at stefanijotu@gmail.com. Include your order number, the item(s) you wish to return, and your reason for returning. Please wait for return instructions before shipping any items back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us as soon as possible with photos and your order details. We will work with you promptly to resolve the issue.

Return Shipping Responsibility

Customers are responsible for return shipping costs except in cases where the product was received damaged, defective, or incorrect. Shipping fees are calculated at checkout and are not refundable.

Refund Processing

Once your returned item is received and inspected, we will notify you about your refund approval status. Approved refunds will be issued to the original payment method within 7-10 business days. Please note that your payment provider may require additional time to process and post the refund.

Order Cancellation

You may cancel your order within 12 hours of placing it by contacting us immediately at stefanijotu@gmail.com. After this cancellation window, once processing or shipping has begun, cancellations are no longer possible.